Multi convergence has the ability to improve assurance solutions in the wireless telecommunications
industry. Assurance delivery for customers that require the highest quality of services is crucial with a converged multiplay service offering.
In wireless telecommunications, it doesn’t matter if the service is in voice, data, video or mobile, poor quality will drive away customers.
The old “not my problem” mode of service for wireless telecommunications has to be a thing of the past. One service will factor in on numerous services, so each will have to be addressed. As a converged multiplay marketplace sets out on a global scale, wireless telecommunications service assurance will be very important.
At the basic level, service assurance
systems collect, measure, analyze and present data as it pertains to service quality. The data gathered is focused on large audiences to identify trends, drill down to problems and focus on limitations in the system. Businesses relying on wireless telecommunications benefit from a converged service assurance solution and its focus on quality delivery.
The greatest advantage would come from a solution designed from the ground up that measures every service. This would include video, mobile, voice, data, network management and the ability to seek out next generation technologies like Internet, MPLS, VoIP, IP routing and WiMax.
As smartphones and other mobile devices take over as the dominant means of wireless telecommunications, providers must step up and be completely capable of exploiting these particular service sets.
When it comes to wireless telecommunications, users will rely on a system that steers away from the silo concept of traditional legacy tools. This solution will also need to be open to the idea of integration with the BSS and OSS systems as service providers depend on these stems.
Brix is just one example of a system from EXFO’s (News - Alert) Service Assurance Group. Brix uses BrixWorx to do all the collecting, storing and correlation needed for quality level services and gives a true level of customer service.
The Brix System is on track to be the system for multiplay technology. It was created for a convergence of service assurance providers as they grow and move forward with advancements to wireless telecommunication technology.
Individual organizations each offer their unique view on services and networks, but they all rely on the basic need of sharing information and service quality. What they do with the information once they have it is may vary, but how it is obtained is almost a universal concept.
Edited by Jamie Epstein