AVT Systems and Sinclair Voicenet Collaborate to Deliver NICE Recording Solutions
August 06, 2012
By Nathesh, TMCnet Contributor
AVT partners and Sinclair Voicenet stated that they have forged a partnership to deliver NICE interaction recording solutions to the London’s financial sector. These recording solutions are reportedly used by financial institutions around the globe for compliance applications.
NICE Interaction is stated to have all the features that can deliver the most comprehensive contact center recording capabilities, providing organizations operational flexibility and system resiliency while maintaining low total cost of ownership. It enables organizations to record interactions and then generates valuable business insight through interaction analytics and call center quality monitoring solutions.
AVT System, which also delivers voice data and UC solutions to the financial sector, plans to install a system that is capable of providing onsite response in as little as thirty minutes to its customers located throughout London.
The firm also looks to leverage the relationship that Sinclair Voicenet has with NICE Systems (News - Alert), should additional software support be required.
“We are pleased to welcome AVT Systems to our new partner program. AVT has an unrivalled knowledge of the needs and culture of the U.K.’s financial sector and will set new standards in the level of service and support provided to users of voice recording equipment,” stated Peter Gough, a director at Sinclair Voicenet.
AVT Systems’ customers can make use of the NICE interaction recording solution for: compliance call recording, interaction-based recording, quality monitoring recording, on-demand recording and more.
AVT as an independent trader voice solutions provider for London reportedly has over 1800 turrets on direct support agreements and extensive experience of deploying and supporting diverse trading technologies. Utilizing them the company can rapidly and seamlessly integrate NICE voice recording solutions into any IT environment.
Recently, AVT unveiled Its CallXpress Enterprise unified messaging solution and NICE Recording solution improved greater Manchester Fire and Rescue service response time.
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Edited by Braden Becker