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Chat translation services are transforming the way in which communications take place, better meeting the growing need for effective communications beyond the boundaries of geographies and cultural differences.

Currently, Chinese and Spanish are the fast-growing non-English speaking communities in the country. Getting these communities to the mainstay of the country’s economic and social growth has been a challenge to the government. To help these fast growing non-native communities in the country, the U.S. Postal Services has recently revealed enhancements to its online services.

Offered in partnership with Channel Access, the new service allows these non-English speaking communities to track packages, look up ZIP codes and learn about U.S. Postal Service products and services in Spanish and simplified Chinese via usps.com.

By offering multilingual options in the USPS (News - Alert) website, the agency is making it easier for these communities to access the services like their native peers do.

"We're making it easier for our customers to take care of their mailing and shipping needs at a time and place that is most convenient and in a language that is most comfortable," said Kelly Sigmon, vice president, Channel Access in a statement. "Translation of product pages and FAQs in Spanish and simplified Chinese is the latest example of how we're improving customers' experiences on our newly redesigned website."

The multilingual enhancement is one of the major functional improvements to usps.com since the recent launch of the site's new look and feel. The agency also plans major enhancements in the future to expand customer access to their products and services, in addition to improving customer service.

On average, usps.com gets 1.3 million hits each day. With this language enhancement, USPS hopes to further increase the traffic to their website, added Sigmon.

A self-supporting government enterprise, the U.S. Postal Service reaches every address in the nation, 150 million residences, businesses and post office boxes. The agency receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations.