TMCnews Featured Article

Today, chat translation platforms are being utilized by businesses all around the world to bridge the barriers between different languages, allowing organizations to communicate with customers of all origins freely.

Recently, Lionbridge Technologies, a provider of chat translation solutions has revealed that its market leading, real-time translation technology GeoFluent won the Customer Interaction Solutions 2011 Product of the Year award.

A powerful cloud-based application, GeoFluent gives contact centers and enterprises on-demand, quality chat translation within their existing customer care applications.

"GeoFluent was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. GeoFluent has demonstrated excellence, as well as provided ROI for the companies that use it," said Rich Tehrani (News - Alert), CEO, TMC, in a release. 

Lionbridge thoroughly promotes the importance of chat translation technology and by offering its GeoFluent platform makes sure that no company misses out on key opportunities for strong growth, due to lacking an efficient chat translation solution.

By integrating Lionbridge's cloud-based language customization solution with a statistical machine translation engine developed in IBM's (News - Alert) Watson Research Center, GeoFluent delivers unparalleled real-time online customer communications that reflect each organization's brand, products, terminology and expertise.

Enterprises and contact centers that leverage GeoFluent are able to improve time to resolution for international customers by turning contact center agents into "global communicators" with integrated multilingual chat.

GeoFluent also helps users to reduce costs of in-country support by allowing online agents to support users in multiple geographies from one location.

Rory Cowan, CEO of Lionbridge, added, "GeoFluent's selection for Customer Interaction Solutions Product of the Year underscores the value GeoFluent brings to enterprises and contact centers that are seeking new ways to improve customer engagement and reduce global support costs.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

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