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Five Reasons to Choose Unified Communications as a Service

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Five Reasons to Choose Unified Communications as a Service

June 20, 2014
By Mae Kowalke
TMCnet Contributor

Just about everything is offered as a cloud service these days, and with good reason: Using cloud services typically saves money and time while delivering a better product than non-cloud alternatives.

This is definitely the case with unified communications as a service (UCaaS), and here are five reasons why businesses should consider UCaaS when upgrading their communications platform:

No capital expense. With an on-premise unified communications system, there’s the need to invest in hardware and software. But with UCaaS, businesses get turnkey unified communications without having to make a high initial investment. The upgrade becomes an operating expense, not a hefty capital expense!

Unified communications on a per-seat basis. UCaaS includes a standard suite of UC feature sets as part of the monthly seat cost, and businesses can scale their communications system to precisely fit the number of workers using the system. There’s never too much or too little capacity, and service levels stay high no matter how many seats the business buys.

Consistent service delivery. Maintenance and service issues are a thing of the past with the cloud model, because support and maintenance are outsourced to the UCaaS provider—and UC is their core business, so service and knowledge of the systems is much higher than with a typical business that has installed an on-premise unified communications solution.

The opportunity for hybrid models. While the cloud makes a lot of sense, sometimes businesses still have a need for some self-managed or on-premise solutions. With UCaaS, there’s often the opportunity for a hybrid approach where businesses can combine the best of both worlds. Increasingly, business is adapting the hybrid approach for cloud services in general.

A broader range of offerings. UCaaS typically gives businesses a larger range of features, and as the market has matured integration services have also developed to help businesses set up the right communications for their particular operations. With UCaaS, there is more choice and flexibility.

Using unified communications as a service makes UC upgrades a breeze, and both at lower cost and reduced headaches. It is no wonder, therefore, that businesses are increasingly choosing the cloud for their UC systems.

Edited by Rory J. Thompson

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