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DCI's Mitel Enabled VCore Solution to Power Menin Hospitality

By Mini Swamy
TMCnet Contributor

Tourism is thriving in South Florida and Menin Hospitality is determined to make the best of it. It has many luxury properties in that region and two new properties are in the pipeline. Needing to leverage the cloud to improve customer experience and deploy communications for all properties on a single cloud platform, it turned to DCI's Mitel (News - Alert) enabled VCore solution.

VCore is a hosted solution that delivers a feature-rich hospitality communications experience without the need to maintain a traditional premise-based PBX (News - Alert). It will enable the hospitality industry to offer services that range from wake-up calls, telephone services to voice mail and 24/7 guest room support. All this can be had for a fixed-rate monthly fee, without the need to maintain and buy any equipment.

Mitel is also well known for its ability to help some of the largest brands in the hospitality industry migrate to the cloud with cloud-based hospitality solutions and the DCI/VCore hosted communications platform powered by technologies that have been built with hospitality companies in mind. This appears to be a perfect fit for Menin Hospitality’s needs.

The advantage of moving applications to the cloud is that they can be centrally hosted and effectively managed and supported. Companies seeking to increase their cost savings while delivering maximum value have been resorting to hosted cloud solutions.

And Menin’s objective in leveraging DCI / VCore´s hosted communications platform based on Mitel technologies is no different.  It needed to bring all new properties onto a common cloud framework easily so that it can deliver high quality communications services to its guests, improve its operations while reducing capital expenditure and minimizing operational expenses.

The hotel industry, like any other customer driven sector, needs to focus on delivering consistent and quality communications experience. Customer satisfaction and loyalty are always top priorities. By deploying DCI's Mitel enabled VCore solution, Menin Hospitality will hopefully achieve those ends.