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Avaya's Collaborative Solutions to be Delivered via the Cloud

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Avaya's Collaborative Solutions to be Delivered via the Cloud

July 22, 2014
By Mini Swamy
TMCnet Contributor

The time has come when businesses can no longer resist the force of the cloud, and many companies have been evolving from legacy, premises-based communications systems to private cloud solutions.  Avaya (News - Alert) is helping to accelerate this transition by providing next-generation cloud solutions.

More than two dozen companies globally are reportedly working to make Avaya's unified communications and contact center applications accessible to companies that are seeking flexible solutions via private, hybrid or public cloud solutions.

"In today's business environment, enterprises of all sizes need virtualized, consumption-based, pay-as-you-go models. Companies that can gain an edge whether through, faster collaboration, better agility or decreased spending on IT maintenance are going to outpace their competition," noted Joe Manuele, VP, Worldwide SP/SI and global cloud services, Avaya.

The Avaya Collaborative cloud is an ideal framework for delivering communication services and applications to its customers and partners. The global expert in business communications and collaboration extends support for easy migration from on premises to the cloud, and gets businesses onboard and up-and-running in no time. Its collaboration solutions that include unified communications, video, and contact center via the cloud, offer businesses greater velocity and agility.

With the workforce becoming more mobile and flexible, new communications solutions and delivery models are dotting the landscape. Avaya communications and collaboration applications are seeing increased demand. Since the communications infrastructure is complex and dynamic, moving communications applications to the cloud has been perhaps less enthusiastic. 

However, with the Avaya collaborative cloud, managing part or all communications applications and infrastructure becomes easier. Avaya Private Cloud Services, part of the Collaborative cloud plays an important role in helping to bring together the many different infrastructure components and applications that moving communications to the cloud requires.

Cloud service providers can now offer customers the rich features of CaaS in a pay-as-you –go model while they themselves can migrate to OpEx business models.

TeleTech (News - Alert)'s cloud powered by Avaya has been able to select only those services and applications that it needs. This is the kind of unique freedom that Avaya has been able to provide. 

Edited by Adam Brandt

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