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Need a Cloud Contact Center Solution? Ask a Consultant

Cloud Contact Center Featured Article

Need a Cloud Contact Center Solution? Ask a Consultant

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July 02, 2015
By Maurice Nagle
TMCnet Web Editor

When seeking a contact center solution, especially with today’s crowded market, the process can be a touch overwhelming to say the least. With the popularity of the cloud contact center model comes the myriad of offerings the market presents, but with a helping hand wading through the sea of solutions doesn’t have to be such a daunting task.


For this reason, Aspect (News - Alert) Software with CLP Central, an information and communications industry resource, have developed the Aspect Consultant Liaison Program. The program will create a deeper relationship with the independent consultant community and by leveraging CLP’s resources, can provide the tools to offer clients the solutions to meet demands of maximizing growth and performance.

“The Aspect Consultant Liaison program is a dedicated initiative for global consultants to create customized resources for customer briefings, product demonstrations and RFP response,” says Mike Moors, Vice President, Worldwide Channels and Partners at Aspect Software. “Our program will help consultants build their intellectual capital so they can better serve their clients with objectivity and independence.”

The program will play a major role in the software world, as according to CLP some 25 percent of solution sales to the enterprise annually are based on consultant suggestion. And, with the added resources of social posts, videos, a “consultant toolkit” as well as a slew of content on a dedicated CLP portal, consultants are ready for action!

Image via Shutterstock

Membership for the program is reserved for vendor independent consultants. Those interested can find more information here.

It is tricky to first know what your enterprise needs, and then find a complimentary solution. Help from an independent consultant can provide a roadmap to finding the perfect fit in a software solution. And, when it comes to delivering an exceptional customer experience, not many can offer industry-leading perspective like Aspect. I’d say they’re on to something here.


Edited by Dominick Sorrentino

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