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LiveOps Celebrates Successful Year with 5,000 Additional Hires

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LiveOps Celebrates Successful Year with 5,000 Additional Hires

September 22, 2015
By Clayton Hamshar
Contributing Writer

LiveOps (News - Alert), a provider of cloud contact center and customer service solutions, has been enjoying substantial, consistent growth and as a result recently announced it will hire as many as 5,000 independent work-from-home agents this fall in response to rising demand for the company’s contact center services. This is LiveOps’ largest agent sourcing initiative to date and will be a significant addition to the company’s already robust workforce of more than 20,000 independent agents.

LiveOps leads the industry with its innovative on-demand outsourced call center agent model and the underpinning flexibility of the LiveOps platform. The company operates a free eLearning and certification program to ensure it supplies clients with top-notch agents ready to meet their individual business needs, and optimizes agent performance with results-based routing, social tools and gamification programs as well as real-time insights and decision analytics.

“More companies are seeing the value of adopting the scalable and flexible cloud contact center model and we are expanding our agent community to support that demand,” commented Greg Hanover, Senior Vice President and General Manager of Agent Services at LiveOps. “We’re preparing to exceed last year’s growth and expanding our pool of talented independent contractors with many different opportunities over the next few months.”

Image via Shutterstock

Because independent agents are able to set their own hours, LiveOps employees are given unprecedented flexibility regarding their home/work life balance and therefore can reach greater levels of satisfaction and as a result perform their jobs better. LiveOps’ focus on driving satisfaction for their employees, through clients’ customers and eventually to the clients themselves mean it is able to offer some of the most robust contact center services in the industry.

The newly hired agents will mainly serve the 10 large new clients that signed contracts with LiveOps over the past couple months, spanning inbound sales, roadside assistance, insurance claims, life insurance sales and healthcare services. Opportunities for a position as an independent agent can be found on the LiveOps website this fall.

Edited by Dominick Sorrentino

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