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How State-of-the-Art Call Recording Can Save You Big

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How State-of-the-Art Call Recording Can Save You Big

September 09, 2016
By Paula Bernier
Executive Editor, TMC

Recording solutions today run the gamut from the most basic offerings to some fairly sophisticated ones that can be used for eDiscovery and other purposes. While you’re weighing the pros and cons of which solution is right for your business, you may want to consider that being able to quickly search for and compile eDiscovery information can make the difference between winning and losing a legal case – and in extreme cases, between staying in business and going under. 

“The importance of being able to respond quickly and thoroughly to requests for eDiscovery cannot be overstated,” according to Apropos. “Being able to quickly assemble a complete list of relevant phone conversations helps your company present a strong defense.”

Indeed. Being able to search by data, number called, origination number, and other parameters can greatly reduce the time a legal team requires to find the information it needs. While some companies offer professional services for which analysts and data forensics specialists come in to help identify, retrieve, and prioritize recordings, going that route can be a pricey proposition.

Of course, eDiscovery capabilities are just part of the functionality that state-of-the-art enterprise call recording solutions can deliver. Best-of-breed call recording solutions may also feature the ability to create phone records from sources such as squawk boxes used by broker-dealers and voicemail; automatic recording of all or just select users or departments; dashboards for remote monitoring; digital watermarking to establish authenticity; and mobile device management.

All that can not only help your organization avoid a lengthy and expensive eDiscovery process, but also can ensure your employees are providing the best phone service to your customers, and allow you to find out exactly what was communicated in cases in which interpretations vary and clarification is desired. And that could potentially help your business avoid litigation all together.

Edited by Maurice Nagle

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