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How to Ensure Your Directory, Number Remain Intact Following a Move

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How to Ensure Your Directory, Number Remain Intact Following a Move

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September 16, 2016
By Paula Bernier
Executive Editor, TMC

Moving a business to a new office can be a lot of work, but sometimes making a move is needed to accommodate more employees with a larger office space, address a shifting customer base, or realize cost savings by relocating to a more affordable and/or smaller facility. The good news is that a move doesn’t have to create havoc for your business or its phone system.


An on-premises PBX (News - Alert) can be packed up, moved, and reinstalled at new locations almost as easily as a refrigerator. Sometimes extensions may need to be reprogrammed, but that’s about the extent of it, according to Apropos.

Other phone systems, like cloud-based on-premises or VoIP ones, hosted PBXs, and Skype (News - Alert) for Business solutions, may require your business to call on your carrier or telecom company to move your directory. As Apropos notes, in all of these cases, it is necessary to engage with a third party to keep your directory intact – especially if you are moving out of the area or to a different carrier.

Speaking of moving to a new area or different carrier, did you know that there is something called local number portability that enables businesses and consumers to keep their existing numbers even when they relocate in-country or elect to switch telephone service providers?

It’s true. In fact, LNP has been around for many years, although if your business has never moved or switched carriers, you may not have had reason to check into this.

Several years ago the Federal Communications Commission mandated LNP for wireline numbers, and then it implemented local number portability for wireless numbers. In response, the telecommunications industry implemented databases that enable phone networks to automatically check whether a number has been moved to a new switching area, and, if it has, to route that call accordingly. 




Edited by Alicia Young

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