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Infocrossing, a Wipro Technologies company, has announced a multi-year partnership with CSG Systems International to provide infrastructure services to that company’s customer interaction management and billing solutions.

 

CSG is a customer interaction management company that provides software- and services-based solutions to North American cable and direct broadcast satellite companies as well as companies in financial services, healthcare, and utilities sectors.

 

Under the terms of the five-year partnership, Wipro Infocrossing (News - Alert) will consolidate CSG’s servers and manage their mainframe and information storage environments, which will be migrated to Wipro Infocrossing’s state-of-the-art data centers, the company said.

 

Wipro (News - Alert) Infocrossing will also provide the data center computing environment for the delivery of most of CSG’s customer care and billing services.

 

With these services, CSG will be able to improve its operational and financial capabilities and enhance the delivery of services to its customers. 

 

Wipro Infocrossing provides IT management solutions to large and mid-market customers and operates world-class data centers throughout the U.S. for multiple computing environments and platforms.

 

Wipro Technologies (News - Alert), an IT services provider, acquired  Infocrossing in 2007. According to Wipro officials, this acquisition enabled the company to broaden their data center and mainframe capabilities. Through Infocrossing, they expanded their presence in the United States with the addition of five data center locations and approximately nine hundred employees.

 

The combined strength of Wipro’s established leadership in the remote infrastructure management space and Wipro Infocrossing’s data center and mainframe expertise, has allowed clients to benefit from synergies of an end-to-end service offering from Wipro Technologies, Wipro said.

 

“We selected Wipro Infocrossing because of its deep data center expertise, rigor and proven process and methodologies,” said Bret Griess, CIO and SVP Operations, CSG Systems (News - Alert), in a statement.

 

This agreement is in line with CSG’s IT initiatives intended to modernize, improve and expand the IT functionalities supporting the core business of CSG Systems, Griess further said.

 

“We are delighted to announce the signing of this agreement with CSG,” said Sameer Kishore, president and COO for Wipro Infocrossing, in a statement.  “IT infrastructure management is our core competency and we will bring a well-proven data center transition and managed services methodology to help CSG meet its goals.”