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People all around the world are giving more precedence to visual voicemail over conventional voicemail because it dramatically enhances user experience. Comverse (News - Alert) along with Tier-1 operators and handset vendors put forth and vouched for some visual voicemail industry specifications for factors such as how messages are configured and retrieved on mobile handsets.

 

These Comverse driven specifications have been adopted by the Open Mobile Terminal Platform (OMTP (News - Alert)), the leading industry group for mobile communications. OMTP is a forum funded by companies from across the mobile phone value chain.

 

Comverse is a provider of software and systems enabling value-added services for voice, messaging, mobile Internet and mobile advertising; converged billing and active customer management; and IP communications.

 

User’s who are using Comverse Visual Voicemail get the option to see the info about the received voicemail like sender name, time of call and message length instead of just dialing in for voice messages. Users can also delete or reply to the voicemail. Visual Voicemail is part of the Comverse Voice HUB, a single platform for multiple voice-related services, such as next-generation voicemail, ring-back tones, and call completion.

 

Comverse officials stated that they have been pursuing for Visual Voicemail specifications because these would offer a universal consistency that will enable operators and handset vendors to provide visual voicemail to virtually all customers, which would help boost its penetration.

 

Tim Haysom, Chief Marketing Officer at OMTP commented that one of their organization’s ways to make life easier and better for consumers is by reducing fragmentation across mobile communications industry. Besides providing consistency and security across all mobile handsets, these Comverse driven recommendations will allow visual voicemail to fulfill its huge mass market potential.

 

Recent surveys have indicated that visual voicemail not only increases the frequency of return calls but also improves customer satisfaction. Comverse is better placed to help operators attain a competitive edge and enjoy a quicker path to profits. Operators can also reap cost savings from the company’s Voice HUB’s unified platform because it reuses major components and takes advantage of centralized operation, maintenance and provisioning.

 

“Besides thanking OMTP for its swift approval process, we would like to acknowledge the valuable contributions of the operators and handset manufacturers that have taken part in bringing this key service to mass market on a global scale,” said John Bunyan, Chief Marketing Officer at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management, and IP communications.

 

Comverse recently sponsored a survey that revealed increasing user interest in Visual Voicemail solutions and 3 Hong Kong, the mobile operation of Hutchison Telecommunications (Hong Kong) Limited ("Hutchison Telecom (News - Alert) Hong Kong") has launched Hong Kong's first visual voicemail service.