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M5 Networks (News - Alert) has announced that Somerset Partners, a New York-based private equity firm with commercial and multi-family residential property investments throughout the United States, has utilized its scalable solution with advanced feature sets and mobile working capabilities delivered as a hybrid hosted service.

Somerset Partners selected M5's solution because its scalability, the robust offering of on-demand solutions, and the convenient delivery mode as a managed service.

M5 officials said that mobile working capabilities enable staff to work from anywhere, keeping the lines of communication always open.

It was also important to executives at the Somerset that their communications solution keep them on the cutting edge of technology, and M5 manages all upgrades from co-locations ensuring the firm receives constant upgrades without any internal legwork required.

Officials pointed out that the agency's most popular on-demand solution is M5 Scribe, a service that delivers to each staff member the text transcriptions of voicemails to specified email addresses.

This allows communication to always be open, and response time reduced, improving client service and satisfaction. The M5 call conferencing solution allows calls to be placed between up to 6 callers at a moments notice with no additional charge, saving the firm money on a service they had been accustomed to paying for.

“M5 is offering a hybrid managed service, the solution is vast and we are thrilled with our service,” said Joseph Monteleone of Somerset, in a statement. “The M5 platform offers more than mere phone service, but also the tools we need to improve the way our company functions. The solution has greatly impacted our company.”

M5 Networks provides voice-over-IP managed phone systems delivered as a disaster-proof service.

M5 claims its delivery model facilitates the rapid deployment of advanced phone system functionality and features that drive a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7.