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Research firm ATLANTIC-ACM has presented PAETEC Holding Corp. with its Voice Value Award in the CLEC/Cable/Fiber category for both enterprise and small medium businesses, or SMBs.

 

The awards were based on results from the 2009 Business Connectivity and Wireless Report Card, which scores carriers in key product and service categories based on more than 3,000 individual customer evaluations.

 

Founded in 1998, PAETEC (News - Alert) is considered a premier alternative to the ILECs based on its nationwide footprint, breadth of products, and quality of service.

 

“Not only do we deliver innovative communication solutions with unmatched service across our 42 state operating territory, but this research by ATLANTIC-ACM demonstrates that our voice services also deliver an industry-leading value,” said PAETEC Chief Operating Officer E.J. Butler, noting the award is a result of direct feedback from customers.

 

PAETEC’s voice services include traditional business-class local, long distance and conferencing services, as well as advanced Voice over IP solutions such as Hosted IP Telephony and Dynamic IP with Session Initiation Protocol (News - Alert) Trunking.

 

“We’re continuing to expand and invest in our IP-based voice services using our Dynamic IP platform as well as assisting our customers in the transition from traditional TDM to powerful VoIP solutions,” said John Chapman, senior vice president of marketing.

 

The Fairport, N.Y.-based company delivers its solutions to business-class customers.

 

“In May we opened the new Bay Area switch in Northern California completely on Dynamic IP and recently expanded the platform to New Orleans and Mobile, with other cities planned in 2010,” said Chapman.

 

The honor was announced on August 11 at the Business Connectivity and Wireless Carrier Excellence Awards at the downtown Harvard Club of Boston.