Editor's Note: This article refers to a video interview shot at Interop (News - Alert) 2010. To view TMCnet's entire library of videos from Interop and other industry shows, demonstrations and interviews in our in-house studio, visit our Video News home page.
Interop presented an exciting opportunity for those in the technology and telecommunications space as it brought multiple players together in one location to provide informative presentation on new offerings, next-generation technologies and opportunities for the coming year.
TMCnet took advantage of the opportunity to speak with a number of key industry players at Interop this year, including Andy Coan President and CEO with Splice. Coan visited the TMCnet media booth for an interview captured in this video.
Splice is a network solutions provider focused on the design and customize solutions for customers. The company is launching a new product at Interop and will do a test run of Splice Management Services (SMS) - networking monitoring, optimization, network support, etc.
As to what the company does differently in the market, Coan elaborated: "The idea came because of our existing core product services. We have leveraged very talented employee base that has garnered the reputation of someone that really is an expert in implementation, service delivery and support. So we are trying to figure out ways we can leverage that expertise and that reputation."
Splice developed this product for those customers willing to pay a premium to get excellent service. Coan noted if a company is not providing a solid service in this market, they will get found out right away.
As to why the interest in managed services growing, Coan noted that it offers the SMB the ability to leverage in an outsource fashion these processes that tend to be for enterprise-size companies. They have the opportunity to pick and choose services that they need.
Splice has partnered with 26 facilities based Tier 1 carriers and designed a product by leveraging those physical assets they have built over the years. They will look at app requirements of the customer and will do all the research into carriers and bring a proposal on a solution. It often doesn't matter to the customer who it is behind the scenes doing the legwork as long as things are running as necessary.
How does Splice choose a provider for a client without bias when working with different bias? Coan highlighted that they honestly don't approach it without bias. It is really customer dependent based on their needs and ultimately the customer decides what option to take.
To gain more insight into Splice offerings, check out this video in full.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Alice Straight