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How to Select the Best WebRTC PaaS Provider

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How to Select the Best WebRTC PaaS Provider

May 30, 2017
By Laura Stotler
TMCnet Contributing Editor

Web Real-Time Communications (WebRTC) has had a bit of a bumpy road over the years, as developers work out its kinks and seek standardization. In a nutshell, WebRTC technology enables browsers, mobile apps and IoT devices to support RTC through various APIs and communication protocols. That means applications and services like videoconferencing, collaboration, file transfer and desktop sharing may be used directly through a browser without any plugins required.

The technology is becoming more stable and secure thanks an open and active development community. Even so, many organizations opt to use a service provider to integrate WebRTC with their websites and mobile applications, since the technology requires client-side communications protocols and APIs the standard developer may not be familiar with or have access to. Choosing a WebRTC platform-as-a-service (PaaS) provider for the implementation ensures the job will be done correctly and the solution will work reliably and securely.

How to select a PaaS provider for WebRTC is another matter, however, and organizations need to be mindful of their own needs while also finding a provider with the right tools for an easy implementation. Due diligence needs to be performed when contracting with any type of service provider, and companies should ensure they are comparing apples to apples when it comes to evaluating service levels, support services, capabilities and of course price.

Companies should also become familiar with providers’ infrastructure and back-end schematics, including security, backup and monitoring and management practices. Other key factors for choosing a WebRTC PaaS provider should include how they handle scalability, how their solutions will integrate with a business’s existing network and systems and what types of multimedia services they support.

While WebRTC has come a long way, not all PaaS providers are alike and it’s up to businesses to determine which platform will best meet their needs. By having a clear idea of what they want to achieve with a WebRTC implementation and what will be required to get there, businesses can effectively gauge which PaaS provider best meets their needs.

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