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Tikal Networks' Crystal Call Center Promotes on Demand Contact Center Services

TMCnews Featured Article


July 25, 2012

Tikal Networks' Crystal Call Center Promotes on Demand Contact Center Services

By Steve Anderson, Contributing TMCnet Writer


A business' call center is the primary point of contact between the business and its customer base, and as such, is vital to that business' continued successful operation. Tikal Networks offers a wide variety of services designed to keep the call center operating at full potential, and thus provide the best chance at keeping a business up and running. These features are all readily found in Tikal's Crystal Call Center.


Tikal's Crystal Call Center not only operates on several different public-hosted cloud systems, including Amazon EC2 and IBM (News - Alert) cloud, but also on the private cloud systems maintained by some corporate environments. It works, basically, as an application that is hosted in the cloud, which Tikal Networks generally installs and configures for a user. However, it can be individually configured, if the business' IT department is sufficiently up to snuff. This approach allows for a note of scalability, in that, should more agent stations be necessary down the line, they can get access to those stations on an as-needed basis without having to bring in a lot of extra hardware.

Further, Tikal Networks technicians can even add further storage capacity or network bandwidth when the company needs it, thus allowing users to more closely focus their needs according to what conditions are like at the time. For those times when more is required—like holiday shopping or post-holiday returns—more can be brought in.

These aren't the only advantages, either; since Tikal Networks operates on a SaaS (News - Alert)—Software as a Service—platform, users don't have to buy software or go through cumbersome licensing processes. Rather, they can simply use the software already on Tikal Networks' Call Center server, which already has all its necessary licenses in place. This not only provides a note of flexibility, but also a way to start a call center from the ground up comparatively and inexpensively. This in turn yields cost savings, and these savings can be used for any of a variety of activities that can improve the business still further.

There are a wide variety of valuable options that come with using Tikal Networks' Crystal Call Center system. From cost savings to improved capability to a variety of new features that may not have previously been available to a business' operations, the Crystal Call Center can help make the difference between a call center that's just getting by and a call center that's providing huge returns for its users. For versatility and value in one package, Tikal Networks is a great place to start looking.




Edited by Stefanie Mosca







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