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Gryphon Introduces DNC Solution for Contact Centers

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August 24, 2012

Gryphon Introduces DNC Solution for Contact Centers

By Anuradha Shukla, TMCnet Contributor

Gryphon is helping high-volume contact centers to automate and simplify Do-Not-Call (DNC) compliance with the introduction of Core Phone (News - Alert) Contact Center.

Ideal for outbound sales and marketing organizations and contact centers, this real-time DNC solution is delivered as a network-delivered service that certifies all outbound telephone calls for compliance with federal, state, wireless and industry-specific DNC laws and restrictions, and internal business policies.

The newly released solution is a pay-per-use service based on volume, and does not require any hardware or software, claims Gryphon, a provider of on-demand contact governance solutions dedicated to help leading companies eliminate risk and increase opportunity.

"Unlike the old-fashioned list-scrubbing services that many companies have had to use for DNC compliance, Core Phone Contact Center is built into the telecommunications carrier network," said Gryphon's GM of Phone-Based Services, Eric Esfahanian. "This network-based deployment allows clients to deliver a bulletproof, fail-safe solution that doesn't require any intrusive network modifications, costly equipment upgrades, or user intervention."

Core Phone Contact Center features embedded intelligence that ensures the calling agent is instantly freed up to make the next call when a call is blocked for compliance reasons.

Also, the managers and executives are provided with a consolidated report of all activities, inside and outside the contact center.

The solution includes the proven Core engine from Gryphon that minimizes DNC blocks and encourages calling based on each consumer's preferences.

Core Phone Contact Center also allows users to configure business-to-business calling to eliminate the over-suppressive consumer protection rules that may not be applicable to registered business-telephone numbers.

Gryphon was in news last year when a complementary value-add service, Gryphon Core Phone was added by PowerNet Global (News - Alert) to its call center solutions.

Edited by Juliana Kenny

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