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TMCnet Contact Center on Demand Week in Review

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September 29, 2012

TMCnet Contact Center on Demand Week in Review

By Tracey E. Schelmetic, TMCnet Contributor

Welcome to this week’s rundown of the news in contact center on demand.

When new state regulations and Internet demands forced IDT to make call center changes, it turned to Tikal’s contact center on demand. IDT realized it would need the services of 50 additional agents, and after learning about the benefits of hosted contact centers, decided to take its operations to the cloud. Advanced features, flexibility, and cost efficiencies made choosing a contact center on demand an attractive choice, according to a recent case study.

Read the article here.

Leading cloud-based provider of sales automation and analytics for inside sales professionals, (News - Alert), announced the launch of PowerSocial at their VIP press event at DREAMFORCE 2012. PowerSocial consists of four new social media communication tools in its PowerSuite, including LinkedIn, Twitter (News - Alert), Google+ and Facebook.

Read the full article here.

Cloud based contact centers, also known as contact center on demand, are far from a new concept, but the topic has certainly come to the forefront in the past several years due to technological advancements and the adverse economic conditions. Contact center-on-demand solutions have gained popularity because of their ability to reduce operational costs as compared to traditional premise-based approach.

Find the complete article here.

Fortemedia has announced that Metro PCS is using the company's advanced voice processing technology, "Listen and Sound Better. Anywhere!" in its new Coolpad Quattro 4G phone. When speaking on the phone in public places, background noise is a problem for people on both sides of the phone. Many techniques have been tried out till date to reduce the background noise and enhance the speaker's voice.

 Read the news here.

Avaya (News - Alert) Inc, a provider of business communications and collaboration systems and services, has announced that Qilu Bank Co, Ltd, has selected Avaya's solution to upgrade the bank's contact center system in order to enhance customer service and management efficiency. The Avaya solutions adopted by Qilu Bank include Avaya Aura Communication Manager running Avaya Aura Call Center Elite, Avaya Aura Experience Portal, Avaya Call Management System and Avaya Agent MAP.

Read the news here.

That’s all for this week in the world of contact center on demand. See you next week.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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