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Champaign, Illinois Considers Outsourcing Call Center

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October 03, 2012

Champaign, Illinois Considers Outsourcing Call Center

By Tracey E. Schelmetic, TMCnet Contributor

This week, city council members in Champaign, Illinois were asked to consider a contract to provide call center support and billing services to the Urbana Champaign Big Broadband program. The call center contract, which is worth about $67,000, is between the city and call center outsourcing company Solix, which is headquartered in Parsippany, New Jersey but has an office in Charleston, Illinois.

According to a memo to the Champaign City Council, Solix was recommended by the city staff. Solix is a business process outsourcing firm that specializes in providing flexible and scalable solutions for complex qualification, or eligibility determination, processes.

"Solix has demonstrated its financial stability and a long history in the business with customers ranging from AT&T, Comcast (News - Alert), Connect2Compete, Consolidated Communications and Blue Cross Blue Shield, which represent millions of callers across the country," according to the memo.

In addition to the call center determination, the Champaign City Council was also asked to authorize the purchase of four 2013 Ford Interceptor SUVs at a cost of $108,851 for the Champaign police department, and to declare three used police vehicles as surplus and to sell them through an Internet auction.

The council also will take up Mayor Don Gerard's nomination of Jim Rose as a Champaign representative on the board of the Housing Authority of Champaign County. Rose would replace Bishop Lloyd Gwin on the board.

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Edited by Brooke Neuman

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