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CRM Software Provider Tigerpaw and AlarmTraq Integrate Solutions for Avaya Dealers
CRM Software Provider Tigerpaw and AlarmTraq Integrate Solutions for Avaya Dealers
August 18, 2010
 
By Anil Sharma, TMCnet Contributor

CRM software provider Tigerpaw Software, Inc., has teamed with Reilly Telecom, the company behind AlarmTraq, to integrate the professional business automation software tools of Tigerpaw with the remote management and monitoring capabilities of the AlarmTraq solution.



Reilly Telecom is a major player in proactive remote alarm monitoring and management solutions for Avaya (News - Alert) dealers in the SMB and large enterprise markets.

Officials with Tigerpaw Software said that the integration of these market leading solutions creates a robust application set for monitoring alerts in Avaya and seamlessly opening and managing tickets in Tigerpaw.

Company officials said that Email alerts generated through AlarmTraq are monitored, interpreted, and routed to appropriate technicians - and ultimately converted into service orders in Tigerpaw.

"The comprehensive business management, service automation, and tracking tools in Tigerpaw are ideally complementary to AlarmTraq real-time Avaya alarm monitoring, performance, diagnostic testing, and remote remediation," said Dave Foxall, CEO, Tigerpaw, in a statement.

Foxall said that for Avaya dealers and telecom providers, this signals a best-of-breed solution that maximizes profitability and operational efficiency across the board.

Recently TMCnet reported that Tigerpaw Software has successfully completed a technical integration for online CRM with PacketTrap MSP, from Quest Software.

PacketTrap MSP is the preferred supplier of remote monitoring and online CRM software and business transformation services for managed service providers (MSPs) servicing small-and medium-sized businesses.

Officials with Quest Software (News - Alert) said that PacketTrap MSP provides affordable enterprise class application and network management software that improves performance across their customers’ and partners’ most complex networks. 

Company officials aid that MSPs gets complete visibility and access to ensure that they are the first to know about bandwidth clogs, device failures, connectivity issues, and are able to perform routine network maintenance.  

According to company officials, the seamless connectivity between the professional service automation tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a robust application set for MSPs.

Email alerts generated through PacketTrap are monitored, interpreted, and routed to appropriate technicians and ultimately converted into service orders through the Tigerpaw Managed Services Integrator.


Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard

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