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While most companies expect their BPO partners to make and take calls, offer customer support, and perhaps do a little back-office processing for them, few companies consider their BPO providers to be full marketing and sales partners who are well positioned to help with revenue generation.

As part of Customer Service Week, October 3-7th, AppliancePartsPros.com (APP), the popular online appliance parts retailer, is celebrating its award-winning customer service department, the company has announced.

Navis has announced that the company has launched its SPARCS N4 release 2.2 terminal operating system (TOS).

What service experience do you deliver for every customer? Are you able to manage this experience effectively? Do you ensure the customer experience aligns well with your brand?

ClickFox, the defining leader in experience analytics, recently announced in a press release that it has entered a partnership agreement with Teradata Corporation, the world's leading analytic data solutions company centered on Integrated Data Warehousing, Big Data Analytics, and Business Applications.

Have you noticed something about the customer service reps you've encountered lately? Weren't they a bit nicer, a tad more helpful, more knowledgeable, self-confident? If you've made these observations, it's not because your imagination is working overtime.

Eptica, a provider of multichannel customer interaction software, announced that it has been positioned by Gartner in the 2011 Magic Quadrant for CRM Web Customer Service making it one among 13 companies across the globe to be positioned in the Gartner Magic Quadrant for CRM Web Customer Service providers. Eptica was included in the quadrant based on the 26 percent growth the company reported in 2010 in addition to reporting an increase in its sales by 22 percent within the first six months this year.