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Two key players in the customer experience management (CEM) space have collaborated to bring a broader suite of CEM products to businesses. TeleTech and Satmetrix, providers of BPO solutions and CEM software respectively, will offer TeleTech's CEM portfolio to now include Satmetrix's Net Promoter technology.

The Internet landscape is dotted with so many brands offering so many ways to connect and interact that at times it does prove overwhelming. Realizing this, Engagement Media Technologies (EMT) has launched an engagement distribution platform with a new level of engaging experiences under the StringFly mobile application.

Intermec Inc.'s Intermec CS40 handheld mobile computer has been chosen by Delta Global Services or DGS for its daily processes at the Memphis International Airport or MEM. Strong 2D barcode scanning performance will be offered to DGS by the Intermec CS40, which looks and feels similar to a smartphone.

In order to achieve multiple processing improvements and enhance customer service, Australia's ME Bank has deployed BMC Control-M Workload Automation solution.

Social networking sites, like Facebook and Twitter, are growing each year in popularity. Statistics show there are many computer and mobile device users with a social media account. Mainly, this is due to the simple fact that one has free access to information via the web and on the go.

In 2011, MTM Technologies, a national provider of IT solutions and services, received many accolades, but the one that mattered most to the company was the Customer Satisfaction Excellence Gold Star from Cisco.

Complete management of the customer experience is not something at the forefront of every CEO's mind, but perhaps it should be, especially in the telecommunications space. The average network operator today is offering a commoditized service, making it too easy for customers to jump from one provider to another. To truly reduce this churn and begin to build a loyal customer base, the focus demands customer experience management.