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US Foods, one of America's premier food service distributors to restaurants, hospitals, schools, military facilities and others, has chosen the Aternity (News - Alert) Frontline Performance Intelligence Platform for its strategic end user experience management initiatives.

Aternity will help US Foods monitor and analyze the performance of numerous mission-critical applications in both physical and virtual desktop environments in order to proactively manage application deployments, adoption, and ongoing use.

A major healthcare insurer, who uses FPI Platform to proactively identify and remediate application performance issues before their end users are impacted, referred Aternity to US Foods.

"We were extremely impressed with Aternity's ability to provide comprehensive and proactive visibility into application performance, desktop and laptop performance, and user productivity – and with the Platform's seamless support for monitoring our custom HTTP and Rich Internet Applications, along with industry-standard business applications,” Paul Schwartz, senior vice president of US Foods, said.

Officials said that Aternity will monitor US Foods' deployment of Microsoft Office applications including Outlook, applications delivered by SAP (News - Alert) and Oracle, as well as custom HTTP and Rich Internet Applications used to manage their warehouse and distribution logistics.

Aternity's FPI Platform, by proactively detecting potential issues before users call the help desk, increases user productivity and eliminates business disruptions.

IT managers, with the help of the same are able to optimize application and end user performance and ensure optimal performance for business applications running on every desktop.  

Trevor Matz, president and CEO of Aternity, said: "By providing them with the visibility they need to ensure the availability and performance of their critical sales and distribution applications, US Foods can continue to focus on setting the industry standard for value through high-quality, cost-effective and efficient foodservice."

In other industry news, TeleTech (News - Alert), a customer experience management leader, was  recently selected by a premier nonprofit organization to deliver centralized services for its nationwide health and safety program.

TeleTech, one of the largest global providers of strategic and technology-enabled business process outsourcing solutions, was tapped for its ability to offer customer management and revenue generation strategies.

“TeleTech brings together our global hosted technology solutions and exceptionally experienced workforce to deliver an efficient, centralized resource with consistency and cost savings – all critical to this organization and the communities it helps,” said Kamesh Somanchi, healthcare industry leader for TeleTech. “For nearly three decades, companies across the globe count on TeleTech for our expertise in customer care and revenue generation, making us a perfect fit to serve this global leader’s business unit.”