N.E.W. Customer Service Companies, LLC (NEW), a Virginia-based provider of extended service plans, buyer protection services and product support, recently won two Bronze Stevie Awards in the categories of Contact Center of the Year (Over 100 Seats) and Customer Service Department of the Year in the “All Other Industries” category.
Held last month in Las Vegas, the sixth annual Stevie Awards for Sales and Customer Service specifically applauded NEW's team of Command Center employees dedicated to managing the post-claim service experience.
According to the source, the Stevie Awards are conferred in four programs: the American Business Awards; the International Business Awards; the Stevie Awards for Women in Business; and the Stevie Awards for Sales & Customer Service.
Comprising a team of 93 business professionals as judges, the Stevie Awards for Sales & Customer Service is considered one of the world's top sales, contact center and customer service awards. The team of judges this year made their selections from more than 1,000 global entries.
Together with its affiliates and member companies, NEWoffers extended service plans, buyer protection services and product support offering coverage to over 150 million consumers worldwide.
Offering post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms in the United States, Canada, China, Japan, Turkey and the United Kingdom, NEW has been delivering a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle.
According to a press release, NEW won three Stevie Awards: Gold Stevie Award, in the ‘Best Use of Technology in Customer Service’ category; Bronze Stevie Award, in the ‘Contact Center of the Year’ category; and Bronze Stevie Award in the ‘Customer Service Department of the Year’ category.
“We are thrilled that our outstanding customer service teams have been recognized with multiple awards,” said Tony Nader, president and CEO of NEW, in a statement. “Over the past three decades, NEW has been committed to investing in systems, people and processes to deliver an unparalleled, high-quality customer service experience for our customers.”
Nader added, “By leveraging technology to provide customer service teams with real-time access to product and claims information -- to support any customer's inquiry at any time of the day or night 365 days a year -- we've been able to keep customers happy and generate increased brand loyalty for retail partners.”
Recently TMCnet had reported the launch of new mobile app by NEW, called ServiceBench Mobile, at the 2012 International Consumer Electronics Show.
The ServiceBench Mobile aids repair professionals during in-home service events by acting as a real-time status tool. This mobile application allows servicers to log their daily service events as they happen.
Edited by Jennifer Russell