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Comtrend Offers New Customer Service RMA Online Portal

TMCnews Featured Article


April 02, 2012

Comtrend Offers New Customer Service RMA Online Portal

By Sujata Garud, TMCnet Contributor


Comtrend (News - Alert) has started offering a new, streamlined function for efficient RMA processing to its Service Provider customers. With the new portal, the customers can batch processing via data import, per-item review and returned product tracking. Service providers may now also log in and recognize the software version loaded on every returning unit with a click-to-follow link from the appropriate shipping company. 



Comtrend has made portal updates available online and customers may access the same through existing login credentials.

“Since launching our automated RMA portal a little over a year ago, we have been gathering customer feedback regarding what would make the RMA experience with Comtrend as seamless as possible,” said Sally Sartor, Vice President of Operations, Comtrend North America. “We feel that the enhancements we’ve added to the portal do just that. The number one request from customers, the ability to import all serial numbers and return reasons directly into Comtrend’s RMA system, has been added. Simply importing a two-column spreadsheet will accomplish this now. In addition, customers will now be able to track their RMAs from start to finish.”

Comtrend is among the top global providers of advanced networking solutions. The firm is the technology partner of choice for carriers with more than 20 million CPE and new software services. The company is engaged in designing, manufacturing and marketing a wide range of networking equipment consisting of bonded DSL, both ADSL2+ and VDSL2, as well as GPON, STBs, VOIP and home networking technologies.

Comtrend was recently in the news when it launched two new wireless gateways: CM-6200un and CM-6300n for cable operators. The systems are standard-compliant with DOCSIS 2.0 and DOCSIS 3.0 residential gateways, enabling remote management. Both wireless gateways are not only easy to install, but environmentally friendly.




Edited by Braden Becker







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