TMCnews Featured Article
September 17, 2012
KANA Debuts Customer Service Software Solutions at 2012 Summit
By Susan J. Campbell, TMCnet Contributing Editor
It’s almost here; KANA’s highly anticipated Customer Summit 2012 is right around the corner. The customer service software giant will host its latest seminar at one of Las Vegas’ newest and most prestigious hotels, the Cosmopolitan. Registration is going on now for this year’s conference set to take place September 23 through September 25.
This year’s event was custom-created with feedback from past seminars to deliver the best customer service software experience yet, according to this event page. The material presented will be particularly valuable for top executives, IT managers, and customer service specialists in both the public and private sectors.
KANA’s Customer Summit provides a chance to mingle with industry leaders, hear from experts in the field, and network with some of the greatest minds in customer service software. And, attending the KANA Customer Summit doesn’t have to break the bank. KANA and its partners are subsidizing the event this year, which means savings are passed onto attendees in the form of reduced registration rates.
September’s conference debuts five informational tracks to select from, with the opportunity to participate in several educational workshops. A new feature for 2012 is that businesses will be able to engage in one-on-one meetings with KANA experts to discuss their personal customer service software requirements.
Another benefit is the unveiling of new tips and tricks regarding how to get the most out of KANA’s customer service software offerings. This includes inside knowledge that will go above and beyond what is offered in the certification courses.
If more reason is needed to justify attendance, consider that one of the main keynote speakers is Steve Forbes, originator of the highly acclaimed Forbes Media. Other insight will be offered by R “Ray” Wang, founder and CEO of Constellation Research, whose technology blog attracts millions of online viewers. Ross Dawson, futurist and business strategy expert from the Future Exploration Network will also be speaking along with a host of other authorities in the field.
The summit is a chance to learn about emerging trends in the customer service software industry and find out how to make a positive impact on service. Chief Marketing Officer, James Norwood, says that this year will mark the biggest, most valuable, most educational seminar to date. He invites business professionals to come experience out-of-the-box solutions, many of which, he adds can be implemented with software packages that are already currently in place.
There will also be the opportunity to connect personal business needs and KANA’s customer service software offerings by speaking directly with product experts regarding company specific requirements. Some of the biggest takeaways from these types of meetings are the relationships that are formed. As Norwood puts it, connections with others of like-mind are sure to yield dividends throughout the year.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Stefanie Mosca