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Jet Support Services, Inc. Enhances Customer Service through Platinum Maintenance Program

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November 07, 2012

Jet Support Services, Inc. Enhances Customer Service through Platinum Maintenance Program

By Shankar Pandiath, TMCnet Contributor


Jet Support Services, Inc. (JSSI), a reputable provider of hourly cost maintenance programs for the business aviation industry, has announced its new Platinum Maintenance Program for Rolls-Royce BR725 Engines.

The first JSSI Platinum Program was launched in 2010, and is designed specifically for owners and operators of large cabin aircraft like the new Gulfstream 650. JSSI has added the Rolls-Royce BR725 engine found on the Gulfstream G650 to its Platinum program lineup.


Customers of JSSI have the option of adding coverage for scheduled repair and replacement of Life Limited Components, as well as routine inspections. In addition to the newly-added BR725, there are also JSSI Platinum Programs for Rolls-Royce BR710, Tay 611-8, 611-8C and AE3007A1E, A2E engines, as well as GE-CF34-3A, 3A1, 3A2, 3B, 3B1, and 10E7 engines.

JSSI provides cost-per-hour coverage programs for engines and airframes.

Whether operating an in-service aircraft or one that was just delivered from the factory, JSSI has numerous options that deliver maintenance budget stability to meet the needs of today’s dynamic flight operations.

To enhance the services JSSI customers receive, the company has also added to its team of technical advisors, customer relationship managers and contract specialists.

Susan Marr, co-president of JSSI, said their number-one focus was customer service and satisfaction, and that is one key way that differentiates them in the market. The individuals they recruited to their JSSI team are critical to the continued satisfaction of their customers, who should expect the firm to go that extra mile to locate a needed part from a customer stuck on the ground with an AOG.

Founded in 1989, JSSI is the only hourly cost maintenance provider covering virtually all makes and models of business aircraft, engines and APUs. The firm is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with flexible, comprehensive and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters.




Edited by Braden Becker







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