Pershing LLC, a BNY Mellon company, recently revealed that it has been presented with the Gold Class Certification in 2012 in the customer service organization category. CSIA awarded the highest ever score in history to Pershing for the company’s unparalleled customer service and quality management processes. Pershing is now the first Gold Class-certified financial services company in the U.S., and only the third company ever to achieve this certification.
"Customer service is at the center of everything we do at Pershing and is consistent with BNY Mellon's 'client-first' focus," said Edward Piscina, managing director and chief quality officer at Pershing, in a statement. "Achieving the best assessment score of any company ever is a testament to the innovative and dedicated service we deliver to our customers."
Pershing LLC provides financial business solutions to more than 1,500 institutional and retail financial organizations as well as independent registered investment RIAs who collectively represent approximately 5.5 million active investors. Located in 23 offices worldwide, Pershing and its affiliates are committed to delivering dependable operational support, robust trading services, flexible technology, an expansive array of investment solutions, practice management support and service excellence.
"The goal of the CSIA is to ensure all customer service organizations and their team members feel great about what they do,"added Christine Churchill, executive director and founder of CSIA. "We are pleased to once again award Pershing with the Gold Class certification for the firm's consistent devotion to customer service through new implementations and improving existing practices."
In related company news, Pershing’s prime brokerage unit was named “Best Prime Broker—Custodial Solution: for the third time in as many years at HFMWeek's U.S. Hedge Fund Services Awards ceremony in New York. The honor was awarded to Pershing following a vote by a panel of independent judges, which assessed entrants based on financial progress, growth and genuine innovation. A variety of factors led the panel to grant Pershing the award including excellent client service, consistency and ease of doing business.
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Edited by Jamie Epstein