More and more telecom companies are leveraging offshore assets to cut lead times and create efficiencies, according to officials with a global communications provider that has a strong base in India.
In an interview with TMCnet, Tony Rossabi of Tata Communications (News - Alert) said that more and more telcos are seeking to handle “transfer services” – such as network engineering, implementation and operations, as well as service planning, fulfillment and assurance – on an offshore basis.
“It’s a growing trend,” Rossabi, vice president of carrier and wholesale at Tata Communications, told TMCnet in a podcast that can be accessed from the company’s TMCnet-hosted “Data Voice Solutions” global online community.
“When we started the company (now Tata Communications Transfer Services, or TCTS), there was a tendency to say, ‘Hey, I want to keep this in my group,’ but that has dissipated somewhat,” Rosabi said. “We’ve seen more of a move to moving some of the processes that are not core to the business to somebody else to handle.”
During the interview, Rossabi discusses the history of TCTS and cites specific examples where customers have asked TCTS, for example, staff service areas 24 hours per day – a feat that the company accomplishes by leveraging its presence in India.
“The company’s objective is: How to create efficiencies for network service providers, looking across the board at a wide spectrum of different services,” Rossabi said.
Visit Tata Communications’ GOC to hear the interview in its entirety.
Michael Dinan is a group managing editor for TMCnet, overseeing TMCnet's Web editorial team and covering news in the IP communications, CRM and VoIP industries. He also oversees production of e-Newsletters in the areas of 4G wireless technology and smart products. To read more of Michael's articles, please visit his columnist page.
Edited by Michael Dinan