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The growth in 3G and the impending arrival of 4G/LTE (News - Alert) networks and the expanding popularity of increasingly sophisticated multichannel broadband smartphones means redoubled attention by carriers to network quality that is mandatory to retain subscribers. These devices pull in and push out vast amounts of electronic information: voice, data, images, and video that consume bandwidth. Telecom firms can’t afford service degradation, interruption, and loss because these will annoy customers, sufficiently enough in some cases to prompt them to go to competitors. And with more residents yanking out their landlines and going totally wireless quality is a must.

 

To help carriers see what is happening with their wireless networks Accanto Systems has come out with the AccantoEye Managed Services Program. AccantoEye provides wireless operators with a low-upfront investment alternative to implement and manage Accanto’s intelligent Customer Service Assurance (iCSA) network monitoring and troubleshooting solution.

 

“Of the issues affecting mobile operators today, the introduction of advanced broadband services is the most significant,” says Michele Campriani, CEO of Accanto Systems (News - Alert). “While these services are experiencing explosive growth, they are also consuming more bandwidth, without a relevant increase in ARPU [average revenue per user].

 

“In addition, the complexity of the converged networks used by these services is creating longer trouble ticket resolution times and a shortage of skilled resources. All of these factors are causing operators to look for new ways to manage these converged services while minimizing capital expenditures and operational expenses.”

The AccantoEye Managed Services offering is a turn-key program that gives operators the ability to fully implement the Accanto iCSA monitoring and troubleshooting solution and have it managed by the Accanto Professional Services team on a monthly-fee basis. The key components of the service are:

*          Service Quality Scorecard and Service Quality Troubleshooting
*          Network Tuning and Optimization
*          Managed Service Quality Assurance

AccantoEye offers better service quality with less churn and provides faster access to skilled personnel with no HR issues or payroll overhead. It also allows application of modern technology to solve key real-world issues and results in a much faster ROI than if the operator tried to implement and manage a CSA program themselves.

 

“Ensuring a positive customer experience is one of the most important issues facing operators,” explains Jarkko Multanen, CTO of Accanto. “Unfortunately, the network and service complexity, the lack of qualified personnel and the pressure to reduce expenses work against the operator. AccantoEye offers a cost-effective and low-risk way for operators to use the latest monitoring and troubleshooting technologies and the highest qualified personnel to ensure the best customer experience possible.”