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Managed Security Services: Hidden Costs, Complexity

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March 04, 2010

Managed Security Services: Hidden Costs, Complexity

By Michael Dinan, TMCnet Editor


Many companies avoid developing their own managed security services platforms because of hidden costs and complexity, an expert in the field told TMCnet in a recent interview.

 
According to Lance Vaughn, director of managed security services sales for the Americas at Tata Communications (News - Alert), a global telecom player, many companies initially think they’ll build out their own Tier-1 managed security services platforms, with Web portal capabilities and services designed specifically to address wholesale requirements.
 
“But as they look at it more closely, both complexity and cost issues come into play,” Vaughn said during a podcast interview that’s available here, in the company’s Data Voice Solutions community on TMCnet.
 
Specifically, on the complexity side it’s very difficult to keep up with the quickly changing and dynamic space that IT security represents, Vaughn said. And from a cost-side, expenses that are associated with around-the-clock staffing and certification can rise quickly.
 
“There are a lot of elements that go into this,” Vaughn said. “It’s not just a matter of building a site. To be credible in the space you really have to be fully certified and able to staff and maintain your services.”
 
During our interview, Vaughn gave specific examples of Tata Communications managed security deployments, and talked about how the services are viewed from an end-user’s perspective.
 
Listen to the entire interview here.

Michael Dinan is a group managing editor for TMCnet, overseeing TMCnet's Web editorial team and covering news in the IP communications, CRM and VoIP industries. He also oversees production of e-Newsletters in the areas of 4G wireless technology and smart products. To read more of Michael's articles, please visit his columnist page.

Edited by Michael Dinan







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