I am not a software engineer, an IT administrator or an email hosting provider, but I can understand the frustration expressed by people in those fields. It was only around a week
week ago that Microsoft (News - Alert) revealed fixes were currently underway for security vulnerabilities found in Exchange 2007 SP3 RU8 and Exchange 2010 SPU RU4 servers.
Just today, the email hosting provider offered users an update and stated that a bug was found in Oracle’s (News - Alert) Outside In Library and the vulnerability presented itself during the process of opening an application. Apparently though, that’s not the end of the story.
Some IT administrators vented about Microsoft’s nonchalant attitude over the whole ordeal, and their frustration was further perpetuated by the email hosting provider not providing a concrete date for when the patches were deployed.
Tony Redmond, the author of Exchange Server 2010 Inside Out, identified a potential problem for administrators who diligently deploy the Windows Server Update Services (WSUS) updates every time they are presented. The patch doesn’t have a standalone update.
He said in a blog post, “Rushing to deploy Exchange 2010 SP2 RU4 because a security bulletin advised that this was necessary to close off a potential security vulnerability could have serious ramifications if you’ve already deployed retention policies in your organization. No one wants to be at the end of a support line when users report that part of their calendar has disappeared!”
Redmond sympathizes with not only the hosted email administrators, but Microsoft’s Exchange staff as well, because technically they followed the guidelines, he believes. The entire article is insightful to the many obstacles thrown at software people on a regular basis, so Redmond offers what could be a solution –adopting the cloud.
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Edited by Jamie Epstein