With the birth of e-mail, came a fast, easy way to communicate, and a method of communication that has evolved over the years into what is now considered a reliable and preferred mode of interaction.
However, according to a recent study conducted by officebroker.com, this heavily relied upon mode of communication has a negative impact on communication skills because facial gestures can’t be replaced with the famous emoticons. While e-mail is an intangible plus, it is inadequate by itself. And, this is what a majority of the 600 workers that used e-mail for professional purposes also felt. While one cannot deny that people use e-mail primarily for speed and reliability, the personal element is definitely sacrificed.
Polled results reveal the same trend with a huge 68 percent using e-mail to communicate with people even inside the same building and 97 percent readily accepting that “putting a face to an e-mail address was an important part of business and communications.” Although the Internet still forms a strong part of how businesses communicate, a recent move away from an over reliance on e-mail is being witnessed. Many companies are trying to strike the right balance between speed, reliability and good, effective communication.
So, teleconferencing is being viewed as a viable option as conference call technology solutions allow business to communicate internally and externally overcoming financial, geographical and environmental barriers. This has given rise to inquiries from businesses looking to enhance their communications without losing the personal touch and MeetingZone (News - Alert), a company specializing in the provision of conferencing and collaboration solutions for business use, confirms this.
In essence, e-mail though a reliable form of communication has to be balanced with more modern technology and video conferencing will be more effective while working in conjunction with the traditional e-mail technology.
Are you interested in learning more about WebRTC Communications? Then be sure to attend WebRTC Conference and Expo in San Francisco, Calif. from November 27-29. Stay in touch with everything happening at WebRTC Expo: Follow us on Twitter.
Edited by Amanda Ciccatelli