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Recently, it was revealed that the next service update for Microsoft (News - Alert) Dynamics CRM Online is slated to be released in December 2012.  These new capabilities are touted as completely reimagining the way sales, customer service and marketing professionals work with CRM. This could ultimately lead to improving email hosting solutions overall.

This service update will also include new experiences that simply and visually guide users through their business processes; pre-defined best practice sales and service business process definitions, which are highly configurable and will accelerate time-to-value for organizations; deeper connection to Yammer (News - Alert) and Skype; embedded Bing maps; Microsoft Office 2013 compatibility; and cross-browser support which enables new levels of communications and collaboration for customers.

"This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals," said Bob Stutz, corporate vice president, Microsoft Dynamics CRM, in a statement.

"We've reimagined the business process and infused new communication and collaboration capabilities powered by Skype (News - Alert) and Yammer. We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices," Stutz added.

Moreover, the revamped product will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity and case management processes. The new user experiences will offer customers guidance and suggestions that can easily be tailored to a person's specific role to drive maximum productivity. This will likely add new business process definitions to track and manage leads, opportunities, contacts and accounts, making it simpler for people to understand their customer in addition to better connecting and collaborating with each other.