Based in Canada but catering to a customer base all over the world, SherWeb is a fully bilingual email hosting provider whose main customer base is located in North America. The company thoroughly understands what its customers specific needs are, and is not in the business of simply providing them with just a product, instead giving them access to a robust solution which includes an unparalleled level of service.
In the hosted business for over a decade and continuingly involved in powering the latest and greatest in email hosting solutions, the Canadian-based organization is touted as being the first in the world to send a Hosted Exchange 2013 email, an incredibly big feat.
Rima Hatoum, product manager at SherWeb, sat down for an exclusive interview with TMCnet where she said, “What is special about us is that we spearhead services with support and it is all a bundle. There is lots of flexibility when it comes to our product, ranging from our 24/7 technical support to both onboarding and migration services. We make a point to provide users with whatever they see on our website; there is no fine print.”
Looking at the area of flexibility, no minimum users or contracts are required as customers can select to pay a monthly fee if that’s what they feel most comfortable with. They also have the option to cancel their service at anytime or even mix and match SherWeb plans with other plans.
Essentially, the company has thought of all possible permutations and made it happen, ensuring it doesn’t only offer the best email hosting solution out there but makes it as simple and hassle free as possible for people to make key business decisions on the fly.
Additionally, the email hosting provider has a system in place that allows them to constantly receive customer feedback and ultimately raise the bar on satisfaction.
Hatoum added, “We not only want to know if we are doing a good job, we want to know if we are doing a great job and if not we want to know how we can improve.” Priding itself on quick response times and quality service, SherWeb makes it a priority to remain in tune with and truly listen to what customers have to say.
Its migration services are vital to all users and the company has put a lot of time and effort into creating its own proprietary solutions. Further, it powers its own dedicated migration team whose sole job is to offer migration services and perform actual migrations from any platform to SherWeb’s platform. These employees are well equipped, knowledgeable and talented and prevent any downtime or the loss of data from occurring. And the company’s onboarding services allow consumers from the second they sign up to be walked through the process until their mailbox has been successfully set up and they can send emails.
A current trend Hatoum highlighted within the email hosting space is the rapid increase in Hosted Exchange adoption, yet an obstacle that remains is businesses lack of awareness.
“Some companies are misinformed or don’t have all the most up-to-date return on investment (ROI) information available. So, there is the constant hurtle of trying to reach out to them and showing them that with today’s technology they can overcome multiple challenges like cutting costs and becoming more efficient,” she added.
Looking ahead, SherWeb will remain on the lookout for customer feedback as it prides itself on going beyond technology and trying to better understand business needs. It will be releasing Sharepoint 2013 and Lync 2013 in the next few months, ensuring that when these products go to market they are mature and well tested integrated solutions.
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Edited by Amanda Ciccatelli