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Nespresso Leverages Orange's Machine-to-Machine Solution to Enhance Its Business Solutions After-Sales Services

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February 23, 2012

Nespresso Leverages Orange's Machine-to-Machine Solution to Enhance Its Business Solutions After-Sales Services

By Calvin Azuri, TMCnet Contributor

Nespresso, a Switzerland-based coffee company, recently announced that it has released two B2B machine models called Aguila and Zenius, which are connected tabletop coffee machines. Both these models make use of embedded Orange (News - Alert) SIM cards that allow the machines to communicate with the Nespresso Customer Relationship Centres.  

Now remote machine diagnostic and preventative maintenance visits can be scheduled by leveraging this two-way communication. In a release, Marco Zancolo, Head of B2B Channel, Nestlé Nespresso S.A, said, “We found that Orange Business Services (News - Alert) was the best suited operator that could cope with our global requirements and can support us in our future growth. It was also very important for us to have a local team and presence here in Switzerland with M2M expertise.”

Orange Business Services offers a strong suite of communication services that range from cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband. Apart from its international network coverage, Orange also has advanced international capabilities in solution design, device management, systems integration and application development. The company has developed M2M solutions in a number of industry sectors such fleet management solutions for the logistics sector, as after-sales service solutions for equipment manufacturers, security management solutions for surveillance and waste management for public communities.

Helmut Reisinger, senior vice president, Orange Business Services Europe, said, “We are very excited to support Nespresso, a company at the forefront of driving M2M innovation in its industry. Our proven expertise in implementing large complex projects and our experience in managing borderless connectivity provides a solid foundation for Nespresso’s plans to implement M2M connectivity aligned to their new B2B service strategy. Our robust infrastructure and methodology will significantly expedite the implementation and provide peace of mind for the customer.”

Edited by Rich Steeves

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