With the increase in the adoption of electronic medical records (EMRs), connectivity of medical devices has also increased. In addition, more and more bio-med customers expect that medical devices will have some sort of remote capabilities, because it increases productivity as well as access to information.
In this regard. and to enable remote services offering, Welch Allyn, a manufacturer of medical diagnostic equipment, has utilized Axeda Corporation’s solutions to power its PartnerConnect remote services offering.
As a provider of cloud-based software for managing connected products and implementing innovative machine-to-machine (M2M) applications, Axeda (News - Alert) has provided its application and data integration platform on which Welch Allyn’s PartnerConnect remote services offering have been built.
The PartnerConnect, a part of the Welch Allyn Partners in Care Services program, provides remote diagnostics of devices and systems, as well as software installations, updates and upgrades. It also provides preemptive service capabilities, thereby enabling the Partners in Care Technical Support Center to view devices and system configurations remotely in real-time via the Internet.
With the help of PartnerConnect remote services offering, software updates are installed at the convenience of the customer so that patient care is not interrupted. In addition, companies are able to transform their business by improving customer satisfaction, reducing costs, and generating new sources of revenue.
"PartnerConnect gives us a secure and ongoing connection with our bio-med customers in hospitals and doctor's offices around the world," said Jason DiFraia, Director of Global Services Marketing, Welch Allyn, in a statement. "This connection has enabled us to extend the life of our products, reduce total cost of ownership, and deliver an even better user experience for our customers."
Axeda's application and data integration platform, which is powering PartnerConnect, facilitates companies to M2Mize (use M2M data to optimize) their business processes such as billing, configuration management, and consumable management or build new innovative applications for their customers.
DiFraia added, "By working with Axeda, we not only gained advanced out-of-the-box remote service capabilities, but also a platform for continued innovation. The Axeda technology also met our strict security requirements, which is a critical need for successful deployments in our industry."
The press release also said that the connected product data from Axeda now links directly to the Welch Allyn SAP (News - Alert) solution, automatically populating any changes to the device in its SAP service record by serial number. This allows for up-to-date FDA compliance record keeping without any manual intervention.
"Previously, if we wanted to have customers' equipment upgraded or fixed we would need the customer to ship it back to Welch Allyn," added DiFraia. "Now all of that is done onsite so customers don't need to wait for the latest product features and they are not without the equipment for extended periods of time."
Edited by Rich Steeves