Navman Wireless, a global leader in GPS-based fleet optimization products and services, has officially launched two professional services packages, which are designed to accelerate, optimize and provide problem resolution for 100+-vehicle implementations of its OnlineAVL2 fleet management platform.
The Standard package includes installation support, basic OnlineAVL2 configuration, a training website and weekly group training webinars, priority issue escalation and a yearly account review to evaluate the customer's use of the system and identify opportunities to realize greater benefits from the deployment.
The Turnkey package includes all Standard features, including 80 hours of project management time for on-site project planning and user training, weekly update calls and advanced OnlineAVL2 configuration for features such as geofences, maintenance module setup, report scheduling and e-mail and text alerts.
This premium package also includes ongoing best practice guidance; regular on-site business reviews, API-based integration into backend systems and guaranteed 45-day implementation with appropriate advanced notice and asset availability.
Both the Standard and Turnkey professional services bundles entitle customers to a dedicated project and account team, including a field services engineer serving as a single point of contact and project manager, plus the use of a dedicated phone line staffed with support specialists assigned exclusively to handle larger accounts.
The new services can reduce rollout and configuration time by up to 80 percent, produce a 50 percent faster return on investment (ROI) and help corporate and construction fleet managers derive maximum value from the system by doubling the number of features used.
Nels Erickson, Field Services manager at Navman Wireless, explained, “Most fleet tracking vendors say they provide support services, but usually those services are limited to basic phone assistance and coordination of system installation with a third-party vendor. Through our work with customers who track hundreds of on- and/or off-road vehicles, we recognized that large installations need substantially more assistance for timely deployment as well as to take full advantage of system capabilities to reduce costs and streamline operations. We launched our professional services packages specifically to meet these needs.”
Ryan Solchenberger, director of Transportation, Office of the State Superintendent of Education in Washington, D.C., added, “We expected a 10-month deployment time for our fleet tracking system, which tracks 808 school buses that transport 3,100 students to more than 250 schools. Using Navman Wireless' professional services not only shortened the rollout to just two months, but also helped us understand how we could use some of the advanced system features to optimize our operations. That allowed us to begin seeing benefits like a 10 percent increase in on-time arrival and 98 percent of drop-offs occurring before the bell rings."
Recently, Navman Wireless USA announced an agreement with Innovative Software Engineering (ISE) that will equip fleet managers using the Navman Wireless OnlineAVL2 fleet tracking system with easy-to-use paperless driver logs and driver vehicle inspection reporting (DVIR) applications to comply with Federal Motor Carrier Safety Association (FMCSA) regulations. The new option – achieved via integration with the eFleetSuite compliance package from Innovative Software Engineering (ISE) – will be available in the U.S. in early 2013.
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Edited by Allison Boccamazzo