Bluebird Care announced on Thursday that it has invested in iConnect, a mobile monitoring solution to help improve the way it manages its staff and customers in the Taunton, Massachusetts area. Bluebird Care is a national home care provider, offering many different care services to the aging and disabled.
After Hurricane Sandy, the company knew it had to act immediately, not only to develop a solution to monitor its customers, facilities and staff in flood-prone areas, but to also have a solution by which to alert the community of an emergency, evacuation or other contingency plan.
According to a recent statement, the iConnect software, developed by Advanced Health & Care, “delivers real-time task lists and data to care workers via their mobile phones and records their actual arrival and departure times at customers’ homes using near-field (NFC) technology. The need for care workers to carry around paper rosters showing where they need to be and when is eliminated using iConnect and customers no longer need to sign pieces of paper to prove care workers’ attendance at appointments.”
As a result of the digital solution, Bluebird has reported that it has “much greater visibility” over its staff, such as where care workers are located, whether or not specific staff might be running late, available staff to cover shifts, and additional functionality to deliver communication to employees at all levels.
“In the event of a care worker failing to make an appointment,” the source added, “the head office will be alerted instantly so that a contingency plan can be made. This is especially important in Taunton’s flood risk areas.”
The developer of iConnect, Advanced Health & Care, regularly develops and supplies an array of IT management systems for “urgent and unplanned care, homecare, residential care, hospices, mobile information for community careers, and back-office management systems.”
Many of these are currently used by NHS trusts, state and local governments, and other individuals operating in the care industry.