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CallCopy recently demonstrated its cc: Discover workforce optimization solution, at the Cisco Live conference in San Diego. In addition to exploring its details, attendees were asked to stop by the CallCopy station to enter a drawing for prizes.

Is the mayor of South Bend, Indiana eavesdropping on the personal conversations of his police officers? That is the question that five claimants presented the city, attaching with it a 90-day deadline in which to respond. Wiretapping is a sensitive issue, and no better case demonstrates this.

OAISYS recently announced the release of version 7.3 of its Talkument and Tracer software solutions. The new version has unique speech search functionality and is based on the Aurix speech engine. The OAISYS speech search application will allow users to search call recordings based on spoken content. The company specializes in business call recording and contact center management solutions.

Welcome to the latest edition of TMCnet's Enterprise Call Recording Week in Review - where you'll find a rundown of all the top stories related to recording calls in the enterprise space from this past week.

The contact center analytics software enables organization to look into potential compliance issues and resolve those swiftly, before they escalate into big issues. To increase customer knowledge and customer experience, Nexidia has released of Nexidia Interaction Analytics, the next generation of its highly acclaimed contact center analytics software.

ISI Telemanagement Solutions Inc., an icon in comprehensive cost management and reporting solutions for voice, data, wireless and unified communications (UC), recently entered a partnership agreement with Verba Technologies, LLC, a name in the market for voice and immersive video call recording solutions. Both companies will work toward offering voice and video call recording. Officials from ISI said the company plans to integrate call reporting with voice and video call recording for streamlined call searching and playback.

Verint Systems, a specialist in Actionable Intelligence solutions and value-added services, announced its Impact 360 Workforce Optimization software for Contact Centers has been successfully implemented by the specialty retailer, Cabelas, Inc. Impact 360 Workforce Optimization for Contact Centers manages, analyzes and optimizes contact center customer service.