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Feature Articles

Today’s call centers are tasked with everything from keeping customers happy to delivering on strategic goals. One important task that cannot be overlooked is the need to conform with PCI data security standards.

PCI compliance is forcing businesses, companies and governments to change the way they take credit card payments on the telephone. Datatel is a company that helps them in solving this problem. Now, customers can pay bills, fees and contributions on the telephone 24/7 in a safe environment. As a cloud solution there is no investment in hardware or software. Ready-to-go templates created for a variety of business applications and industries makes implementation quick and simple.

Nexidia's Interaction Analytics software will now be utilized by Atlantic Coast Media Group (ACMG), extending the association between the two organizations. The Interaction Analytics software from Nexidia will be deployed by ACMG at all its contact centers, guaranteeing the best possible customer service, agent performance and conformity.

Last week, the federal court of appeals ruled that the Executive Branch is within its rights to conduct warrantless wiretapping on U.S. citizens - but not allowed to use this information against them. The court ruled that warrantless wiretapping is permitted under Federal Intelligence Surveillance Act (FISA), started by the Bush Administration, but since this recent ruling highlights the powers of the executive branch, it is our current president's stance that is of the greatest interest.

Coalfire Systems, Inc. just announced the expansion of its PCI Qualified Security Assessor (QSA) certifications to include both Canada and the United Kingdom in addition to the U.S. Our expansion into Canada and the United Kingdom will extend our reach and valued expertise in the international cybersecurity community

The Commission of National Inquiry (CNI), set up by the Maldivian government to investigate events surrounding a recent change in the nation's ruling regime, is having difficulties in getting phone call recordings.

Provider of inmate communications services, Securus Technologies, recently announced an exclusive agreement with Guarded Exchange to provide an industry first: an investigative call monitoring service. The system combines Guarded Exchange's communications monitoring and audit services with Securus' Secure Call Platform and THREADS investigative application.