The latest news from the Enterprise Call Recording
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Feature Articles

The CallCopy system is commonly used as a means to not only perform call recording tasks, but also various other contact center functions. Not surprisingly, they've been steadily growing since their inception--those kinds of services are quite valuable in the workplace these days--and as such, they wanted to give something back. So, during their first annual User Conference--dubbed CONNECT12, which ran from September 10 - 11--they handed out an award: the CallCopy Client Evangelism Award. The first recipient of this award was none other than DePaul University.

Lawful Intercept (LI) is the delivery of call content and call data to law enforcement agencies in accordance with legal requirements. Increasingly service providers and Internet service providers are being required to support such services.

A business process outsourcer's (BPO) business environment is fraught with unique challenges as there is a constant need to improve on all fronts. These firms must focus on enhancing quality management, meeting compliance standards and identifying problems and their causes - all while focusing on how to remain competitive in an environment that is dynamic all the time.

Leading educational institutions in the United States are not immune to the effects of the current advancements in technology and telecommunications. Those on a progressive path for improvement are consistently investigating new methods for the incorporation of new innovations to aid in the retention and graduation of students. In the case of DePaul University, enterprise call recording proved to be a solid and strategic move to improve performance.

Welcome to this week's wrap-up of the news from the Enterprise Call Recording community. Let's take a look at everything that happened this week.

Splunk has announced the general availability of the Splunk App for PCI Compliance 2.0. The app is for any organization seeking a simple, intuitive reporting and analysis solution to satisfy the requirements of Payment Card Industry (PCI) compliance.

Business voice documentation and contact center management solutions provider OAISYS announced today that its Talkument and Tracer call recording solutions now feature enhanced integration with Toshiba's IPedge IP business telephone system. As such, IPedge users can now enjoy the benefits and cost efficiency of SIP trunking while also enjoying targeted, real-time call recording control, as well as streamlined call retrieval and management.