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Feature Articles

Ever have a telephone call with a customer go so wrong you wished you could go back and find out what happened? Or forgot important information from a conversation with a client you wished you could remember? Well with call recording prevalent in the work place, these lost opportunities have now vanished. Because there are so many benefits for companies that monitor phone calls in the workplace, it has now become a must on the list of UC options IT departments provide.

Social media has highlighted the importance of customer service and how the right interaction can help organizations retain customers for the long term. Before social media, call centers were the tool companies used to interact with their customers, whether it was to conduct a marketing campaign or to answer the needs of their customers.

A provider of electronic recording services, Simplifile recently established a new partnership with Closers' Choice, a source of closing software for title companies and law firms in the U.S. This partnership incorporates system integration, allowing all Closers' Choice customers to automatically upload and submit land record documents via Simplifile's e-recoding software to almost 800 countries worldwide.

The workforce is becoming more mobile. Most enterprises are focusing on supporting these employees who rely on their mobile devices to stay productive in and out of the office. At the same time, users prefer to purchase their own devices and then access the network from a distance, creating new challenges for enterprise IT.

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