|[November 28, 2012]
On The Spot Systems to Provide Mobile Survey Solution for BJ's Wholesale Club, Inc.
BOSTON --(Business Wire)--
On The Spot Systems®, Inc., the leader in location
specific, real-time worldwide mobile surveys, today announced that it
has partnered with BJ's Wholesale Club, Inc. to develop a unique survey
platform for BJ's members. BJ's Wholesale Club, Inc. is a leading
operator of membership warehouse clubs in the Eastern United States,
operating more than 190 Clubs in 15 states from Maine to Florida.
On the Spot Systems' survey platform will allow BJ's members to
quickly and easily provide real-time feedback about many of its private
labeled products using Survey On The Spot®, the
company's proprietary mobile data collection technology. BJ's
Members can take brief surveys about Berkley & Jensen, Earth's Pride and
Wellesley Farms products simply by scanning a QR code on the products'
packaging. The QR code will take BJ's members immediately
to a Custom Branded survey, where they can provide specific feedback
about the product. As an incentive, members can also elect
to be entered in a sweepstakes drawing for a $200 BJ's Wholesale Club
This collaboration allows BJ's to take advantage of Survey On The
Spot's unique features, including real-time customer feedback for
service-focused industries, email list building, instant management
alerts, and automated user-friendly reporting. On The Spot
Systems' cost-effective platform allows users to capture customer and
employee feedback "on the spot" by using smartphones or tablet
technology. Fully customizable surveys allow individualized branding
without the need for a proprietary application and deliver immediate
insights into guest satisfaction, market research and field data
"We are very excited to work with BJ's Wholesale Club," said On
The Spot Systems President Ken Kimmel. "Survey On The
Spot's real-time, actionable feedback model will allow BJ's to know what
its customers are thinking at that most critical moment, while they are
actively consuming the products - allowing the company to make immediate
decisions to build stronger relationships with its members."
"Survey On The Spot will provide BJ's with a quick read on how
well its members and employees like certain products as well as ideas
they may have for improvements," continued Kimmel. "BJ's members can use
their smartphones while they are in the comfort of their own homes to
provide feedback. The data will arrive instantly, allowing
the company to act on it immediately."
On The Spot Systems is already gaining momentum in a range of
service industries, including foodservice, packaged goods, healthcare,
hospitality, transportation, and retail. In addition to
their work with BJ's, the company also recently announced deals with
PepsiCo Foodservice, Pepsi's beverage manufacturing, sales and
distribution operating unit, and 7-Eleven, the largest chain in the
convenience retailing industry. Additionally, Not Your
Average Joe's, a 15-unit casual dining chain in the northeast, saw a
566% increase in completed guest satisfaction surveys in 2011 after
switching to On The Spot Systems. Using Survey On The Spot, Not Your
Average Joe's also added 40,000 new names to its email-marketing list
during the course of the year.
Survey On The Spot can be used by any organization looking to capture
real-time, location-specific information from its customers or
employees. While frequently associated with mobile guest satisfaction
feedback, the tool is also appropriate for product feedback, field data
collection and product research & development
For more information about On The Spot Systems, including plans,
pricing, testimonials and a client roster, please visit http://www.surveyonthespot.com
or contact 888.330.7118. You can also become a fan on our Facebook
page or follow @SurveyOnTheSpot on Twitter.
About On The Spot Systems®,
On The Spot Systems® provides
mobile solutions for companies that believe better data leads to better
business performance. The Company's mobile data collection
technology helps businesses gain advantage in the marketplace by
providing them with location-specific data that makes a difference in
real-time. On The Spot Systems' primary offering, Survey On
The Spot®, enables service-focused organizations to capture cost
effective in-the-moment customer and employee feedback by utilizing
digital tablet and smartphone technology.
About BJ's Wholesale Club, Inc.
BJ's is dedicated to providing members with high-quality,
brand-name food and merchandise at prices that are significantly lower
than supermarkets, supercenters, department stores, drug stores and
specialty retail stores. BJ's carries the most product
variety of any wholesale club with more than 7,000 items, including
supermarket-sized staples, USDA "Choice" meats, all-natural and
certified organic products and stock-up items. BJ's is the
only wholesale club to accept all manufacturers' coupons and for greater
convenience, offers the most payment options including EBT. Headquartered
in Westborough, Massachusetts, BJ's Wholesale Club, Inc. is a leading
operator of warehouse clubs in the eastern United States. The
company operates 195 clubs and 107 gas stations in 15 eastern states.
Learn more and shop online at BJs.com or for exclusive content
visit Facebook.com/bjswholesaleclub and Twitter (News - Alert).com/bjswholesale.
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