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TMCnet's Enterprise Call Recording Week in Review

TMCnews Featured Article

February 25, 2012

TMCnet's Enterprise Call Recording Week in Review

By Stefania Viscusi, Assignment Desk Editor

Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review.  Have a seat, grab a cup of coffee, and catch up on all the latest news in Enterprise Call Recording right here.

This week, Call Trunk, a cloud-based provider of call recording services, announced it will now allow Skype (News - Alert) users in the U.S. to record their voice calls and store them.

As per the announcement, Call Trunk officials said the recordings can be easily uploaded online thanks to their newest integration with Dropbox (News - Alert). This will make it easier to record and store calls in the cloud – so they can be accessed online at any time.

“In the past, only large organizations could afford sophisticated call recording technology. Today, the launch of our Dropbox integration and US Skype service are two more steps towards creating a more accessible and disruptive technology that will make the spoken word as tangible as written words,” Paul Murphy, co-founder of Call Trunk said.

Also this week, ContactPoint announced its solution ‘LogMyCalls’ was awarded ‘Product of the Year’ by TMC’s (News - Alert) Customer Interaction Solutionsmagazine. LogMyCalls makes it possible to optimize customer service through goal setting, scoring, analytics and call recording.

“LogMyCalls is an inexpensive call recording and quality management tool that small and medium-sized call centers can use to fundamentally change performance. Anyone who cares about the phone should be using this,” ContactPoint CEO Jason Wells said.

The dental industry is touting the benefits recognized with call recording technologies. In a TMCnet article this week, the Internet Dental Alliance noted a new Patient Marketing Machine that’s based on LeadFire technology and includes a core feature:  “Total Lead & Call Tracking.”

This feature lets dentists access things like a list of all calls for appointments and information like: the caller, their location, the call length, and a recording of the call.

Finally, this week call recordings became a key focus in a Montreal marketing firm’s fraud case.  The firm posted call recordings to prove the legitimacy of its disputed transactions and now some customers are reportedly saying they seem to be falsified.

The case charges Express Transaction Services (News - Alert) with one count of fraud and 24 counts of deceptive telemarketing and misleading representations. Read more HERE.

That’s all for this, be sure to check back with TMCnet for all the latest in Enterprise Call Recording  news as it happens. Until next week…

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