TMCnews Featured Article
March 02, 2012
Enterprise Call Recording Benefits More than Just the Big Guys
By Stefania Viscusi, Assignment Desk Editor
If you’re involved in a business that has anything to do with communicating, whether between employees and customers or clients, business partners, etc., nothing is more important than the peace of mind that your calls are being recorded, backed-up and can be accessed in the future if a discrepancy should arise.
In most enterprise call recording uses, this is just the case. Using call recording technology to keep an accurate log of details mentioned during communications can keep you in the clear legally, and ensure accuracy.
In addition to these benefits, enterprise call recording is also important for improving sales volumes, and can be an important tool in improving and guaranteeing customer satisfaction.
While these solutions have typically been adopted by larger companies, there are providers offering solutions at lower costs, and they offer a huge advantage for SMBs.
Earlier this week, Jeff Myers, president and CEO of Axess Communications, which recently began offering SMB call recording solutions, said, “Among companies with 250 employees or less, more than 95 percent of them do not currently utilize this communications tool.”
Axess Communications officials noted that since offering call recording capabilities to their small business customers over the past year, they have noticed rapid growth.
In related news, call recording and contact center solutions provider CallCopy (News - Alert) also announced revenue growth of 47 percent during 2011. This is the fifth year in a row that the company has recognized growth and notes the uptake in their solutions can be attributed to new and updated product offerings throughout the year.
Edited by Jennifer Russell