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TMCnet Enterprise Call Recording Week in Review

TMCnews Featured Article

May 05, 2012

TMCnet Enterprise Call Recording Week in Review

By Stefania Viscusi, Assignment Desk Editor

Welcome to the latest edition of TMCnet’s Enterprise Call Recording  Week in Review – where you’ll find a brief rundown of all the top stories from this past week related to recording phone calls in the enterprise space.

If customer intelligence is your goal – then this week’s announcement that ContactPoint's LogMyCalls has come out of Beta is sure to bring a smile to your face. After all, who wouldn’t want to be able to track and record customer phone calls if you’re in marketing and intelligence into customer experiences is the main goal?

Features include: Website Dynamic Number Insertion, full integration into CRM solutions and Google (News - Alert) Analytics-in an intuitive interface and easy-to-understand marketing analytics reports.

In addition, the recorded calls can be searched, tagged, commented on, archived, scored, and more.

LogMyCalls has already been awarded INTERNET TELEPHONY Product of the Year and Customer Interaction Solutions Product of the Year by TMC (News - Alert).

For businesses looking to record calls and ensure compliance in their call centers, Noble Systems (News - Alert) announced this week it upgraded its Speech Analytics Management Portal to provide key performance metrics for agents.

The newly enhanced Noble Speech Analytics offering lets companies research how well its contact center is operating and if it is meeting and/or exceeding expectations.

Also this week, Positron announced it completed interoperability testing  with SIPfish for its G-series IP-PBX (News - Alert) product line. This ensures a comprehensive telephony solutions and robust call recording offering.

According to Jeff Liberman, vice president of Sales and Business Development for Positron Telecom, the company is, “very pleased with the interoperability between our products and the SIPfish VoIP recording solutions. The Positron IP PBX solution works seamlessly with the SIPfish VoIP recorder, which combined makes it an innovative solution of excellent value for our reseller partners.”

Finally, if regulatory compliance is your concern, you’ll want to check out this article by TMC Contributor Susan Campbell that reviews the benefits offered by enterprise call recording and how it helps organizations easily comply with regulations like HIPAA, PCI (News - Alert) and Sarbanes-Oxley.

That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens.  Until next week…

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