TMCnews Featured Article
May 12, 2012
TMCnet Enterprise Call Recording Week in Review
By Stefania Viscusi, Assignment Desk Editor
Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review – where you’ll find a brief rundown of all the top stories from this past week related to recording phone calls in the enterprise space.
This week, Columbus, OH-based CallCopy (News - Alert) announced the latest version of their cc: Discover WFO suite. cc:Discover v5.0 promises tools to help organizations make better use of business intelligence.
Updates include improved security and analytics as well as better system availability and role-based permissions that can apply settings based on groups of users and their roles.
Also this week, GGL Communications announced the latest release of its PacketScan for Phone Monitoring.
The solution is used by businesses to monitor hundreds of calls at one time and analyze, in real-time, captures for monitoring live IP, VoIP and IP-based video traffic on calls as well as monitors the quality of service on voice and video calls.
In related news, the FBI reportedly met with government and other Internet giants to offer their thoughts on new wiretapping policies.The new rules in question would allow federal authorities to monitor website activities more easily on the backend of websites.
In more security-related news, Cisco (News - Alert) also announced this week a new API geared at combating call fraud.
The new API, which was introduced at Interop this week, provides information needed to intercept potential security breaches and targets fraudulent activities.
In addition, the offering makes it possible to terminate, redirect or record calls for potential future evidence.
That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…